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Grievance and Reporting FAQ

What is a grievance?

A grievance is a formal complaint or report made to the Executive Director of the Florida Parishes Juvenile Detention Center, or his appointed designee from the directorship level of management.

Generally, any concerns or complaints may be addressed to a member of our staff, or the Shift Supervisor on duty at the time. If your concerns or complaints are still unresolved, our staff will ensure you are put into contact with a member of our management. At this level, all concerns or complaints reported are thoroughly addressed, and the vast majority are resolved in a satisfactory manner. However, if an individual still feels their concern or complaint has not been fully resolved, they are instructed on the process of filing a grievance with the Executive Director.

*Note, though we encourage you to follow the steps outlined above, there are no requirements that must be met before a formal grievance may be filed.

Who may file a grievance?

Florida Parishes Juvenile Detention Center will accept grievances from the parents and/or guardians of current or past residents. When the grievance is related to allegations of abuse, sexual misconduct, sexual abuse, or sexual harassment, third-party individuals are also eligible to file a grievance. All verbal, written, and anonymous grievances will be addressed by the Executive Director, or his appointed designee from the directorship level of management.

Can I file a grievance without revealing my identity (my name, address, relationship to resident)?

Yes. It is the policy of the Florida Parishes Juvenile Detention Center to accept anonymous grievances. This means that you are not required to give your name, your address, your relationship to any resident, or to the Detention Center, in order to file a grievance. Third-party grievances may also be made anonymously.

How do I make a report of sexual misconduct, sexual abuse, or sexual harassment?

The Florida Parishes Juvenile Detention Center has a zero-tolerance policy for physical abuse and sexual misconduct, including sexual abuse and sexual harassment. If you would like to notify the Detention Center management that physical abuse, or sexual misconduct, including sexual abuse and harassment, has occurred, or is imminent, you should file a formal grievance, or complaint, by following the link at the bottom of this web page.

Any grievance indicating that physical abuse or sexual misconduct, including sexual abuse and harassment has occurred, or is imminent, will be addressed in an emergency fashion and will yield immediate corrective action.

What is a third-party grievance?

A third-party grievance is a grievance that is filed by someone other than the resident, or their parent/guardian. This refers to someone who may be indirectly involved, but is not a principal party in the incident being reported.

It is the policy of Florida Parishes Juvenile Detention Center to accept third-party grievances related to allegations of abuse, sexual misconduct, and sexual abuse or harassment. Third parties, including fellow residents, staff members, family members, attorneys, and outside advocates, shall be permitted to assist residents in filing request for administrative remedies related to claims of this nature. Third-party individuals are also allowed to file a grievance on behalf of any resident.

What happens if a resident declines to have a request or grievance made on their behalf?

The alleged victim or affected resident is not required to agree with having a grievance or request filed on their behalf and is not required to personally pursue any subsequent steps in the administrative remedy process. If a resident declines to have a request or grievance processed on their behalf, the resident’s decision shall be documented writing, yet the administrative remedy process of taking initial action, investigating the claim, and reaching a final decision, will continue. All phases of the process shall be logged and retained, in writing, by the Executive Director.

Filing a Grievance

There are numerous methods available for filing a grievance with the Florida Parishes Juvenile Detention Center. Please carefully review the following descriptions, and chose the method most suitable to your needs.

The Florida Parishes Juvenile Detention Center accepts grievances in the following forms:

1) Written:

Written grievances are expressed in writing and may be submitted in person, by mail, or by e-mail. For your convenience, we have provided a Grievance Form that covers all details of making a thorough grievance or report. A link to this Grievance Form is available below. Note, it is not mandatory that written reports be submitted on the Grievance Form.

Address all postal mail to the following address:

Florida Parishes Juvenile Detention Center
28528 Highway 190
Covington, LA 70433

Address all e-mail to the following address:
grievance@FPJDC.org

2) Verbal:

Verbal grievances are made in person, or over the telephone, and given orally. If you would like to call our facility for the purposes of filing a grievance, or making a report of physical or sexual abuse, sexual misconduct, sexual abuse or sexual harassment, use the following telephone number.

(985) 893-6292 Extension 155

3) Anonymous:

Anonymous grievances may be written or verbal, and in any manner discussed above.

4) 24-HOUR HOTLINE:

An advocate is available 24 hours a day, and 7 days a week to provide information and emotional support for sexual assault survivors. Every advocate has a minimum of 40 hours of training specific to sexual assault. The toll free number is 1-877-748-6882.